Select a conversation
Click one to drop it into the reply box.
One Meta App powers all three channels. Paste the Callback URL and Verify token into your App → Webhooks, and the App Secret here so we can verify Meta's signatures.
This is the original number connected by scanning a QR code from the bridge host. It handles both automation and live team replies.
Re-pairing (scanning a fresh QR) is done on the bridge host. Ask an admin if this shows disconnected.
Add a second WhatsApp number via the official Cloud API. Incoming works as soon as the webhook is verified; turn on Allow sending only once your message templates are approved.
Connect a Facebook Page so Messenger DMs land here. Messenger users arrive by their Page-scoped ID (no phone), so they aren't auto-matched to WooCommerce.
Connect an Instagram professional account (linked to a Facebook Page) for Instagram DMs. Like Messenger, IG users have no phone, so no WooCommerce auto-match.
Connect your store to show the customer's profile, orders and lifetime value in the thread. Use the VPC private IP for low latency. Create a Read-only key in WooCommerce → Settings → Advanced → REST API.
When a customer's most recent order has a PostEx tracking number, the inbox shows its live delivery status in the right pane automatically. Paste your PostEx API token below (from your PostEx merchant panel).
Tap a label to add or remove it from this chat.
Exports every conversation as a chat transcript for fine-tuning the AI responder — customer messages as user, your team's replies as assistant (automation & auto-replies excluded). Customer names, phone numbers and emails are removed. Format is JSONL (one conversation per line).
[voice note: file] placeholders
Voice notes are referenced by filename (no transcription). Images show as [image] with any caption. Threads with no back-and-forth reply are skipped.