Select a conversation
Click one to drop it into the reply box.
Find the same person on another channel and merge them into one customer. You can unlink later.
One Meta App powers all three channels. Paste the Callback URL and Verify token into your App → Webhooks, and the App Secret here so we can verify Meta's signatures.
This is the original number connected by scanning a QR code from the bridge host. It handles both automation and live team replies.
Re-pairing (scanning a fresh QR) is done on the bridge host. Ask an admin if this shows disconnected.
Add a second WhatsApp number via the official Cloud API. Incoming works as soon as the webhook is verified; turn on Allow sending only once your message templates are approved.
Connect a Facebook Page so Messenger DMs land here. Messenger users arrive by their Page-scoped ID (no phone), so they aren't auto-matched to WooCommerce.
Connect an Instagram professional account (linked to a Facebook Page) for Instagram DMs. Like Messenger, IG users have no phone, so no WooCommerce auto-match.
Connect your store to show the customer's profile, orders and lifetime value in the thread. Use the VPC private IP for low latency. Create a Read-only key in WooCommerce → Settings → Advanced → REST API.
Pulls support email over IMAP into the inbox as tickets and lets agents reply over Amazon SES. Turn on Enabled to start fetching; turn on Allow sending to let the autoresponder and agent replies go out. Leave a password blank to keep the saved one.
When a customer's most recent order has a PostEx tracking number, the inbox shows its live delivery status in the right pane automatically. Paste your PostEx API token below (from your PostEx merchant panel).
Tap a label to add or remove it from this chat.
Exports every conversation as a chat transcript for fine-tuning the AI responder — customer messages as user, your team's replies as assistant (automation & auto-replies excluded). Customer names, phone numbers and emails are removed. Format is JSONL (one conversation per line).
[voice note: file] placeholders
Voice notes are referenced by filename (no transcription). Images show as [image] with any caption. Threads with no back-and-forth reply are skipped.