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Integrations

🔗 Meta App — shared by Cloud, Facebook & Instagram

One Meta App powers all three channels. Paste the Callback URL and Verify token into your App → Webhooks, and the App Secret here so we can verify Meta's signatures.

📱 WhatsApp QR — the linked-device number

This is the original number connected by scanning a QR code from the bridge host. It handles both automation and live team replies.

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Re-pairing (scanning a fresh QR) is done on the bridge host. Ask an admin if this shows disconnected.

Add a second WhatsApp number via the official Cloud API. Incoming works as soon as the webhook is verified; turn on Allow sending only once your message templates are approved.

Connect a Facebook Page so Messenger DMs land here. Messenger users arrive by their Page-scoped ID (no phone), so they aren't auto-matched to WooCommerce.

Connect an Instagram professional account (linked to a Facebook Page) for Instagram DMs. Like Messenger, IG users have no phone, so no WooCommerce auto-match.

🛒 WooCommerce

Connect your store to show the customer's profile, orders and lifetime value in the thread. Use the VPC private IP for low latency. Create a Read-only key in WooCommerce → Settings → Advanced → REST API.

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