AMT Inbox

Sign in to the shared team inbox

Two-factor

Enter the 6-digit code from your authenticator app (or a backup code).

AMT Inbox
WhatsApp: …
Conversations
Select a conversation
Replying by email
⌘/Ctrl + ↵
Customer
Select a conversation

Message a new number

✉ New email

Enter who it's to and the subject. You'll write the email — with formatting and attachments — in the composer.

Saved messages

Click one to drop it into the reply box — or type /code in the reply box.

Add a saved message

Team

Add user

Send from store

Order

🌟 Send a review link

Pick a recent order

📦 Shipment tracking

🕑 Combined history — all channels

⛓ Link to another customer

Find the same person on another channel and merge them into one customer. You can unlink later.

Integrations

🔗 Meta App — shared by Cloud, Facebook & Instagram

One Meta App powers all three channels. Paste the Callback URL and Verify token into your App → Webhooks, and the App Secret here so we can verify Meta's signatures.

Backup WhatsApp line via a linked device (QR). Last-resort channel for manual confirmations — the AI bot does not auto-reply here. Scan the code with the backup phone: WhatsApp → Settings → Linked Devices → Link a device.

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WhatsApp pairing QR
On the backup phone: WhatsApp → Linked Devices → Link a device, then scan.

Add a second WhatsApp number via the official Cloud API. Incoming works as soon as the webhook is verified; turn on Allow sending only once your message templates are approved.

Connect a Facebook Page so Messenger DMs land here. Messenger users arrive by their Page-scoped ID (no phone), so they aren't auto-matched to WooCommerce.

Connect an Instagram professional account (linked to a Facebook Page) for Instagram DMs. Like Messenger, IG users have no phone, so no WooCommerce auto-match.

🛒 WooCommerce

Connect your store to show the customer's profile, orders and lifetime value in the thread. Use the VPC private IP for low latency. Create a Read-only key in WooCommerce → Settings → Advanced → REST API.

📄 Screenshot OCR — reads order numbers off customer images

When a customer sends an order screenshot on any channel (WhatsApp, Instagram, Facebook, email), the inbox reads the order number/email on-device and suggests linking them to the matching WooCommerce customer. Nothing leaves the server. Linking always waits for an agent to confirm.

✉️ Email support — IMAP in, Amazon SES out

Pulls support email over IMAP into the inbox as tickets and lets agents reply over Amazon SES. Turn on Enabled to start fetching; turn on Allow sending to let the autoresponder and agent replies go out. Leave a password blank to keep the saved one.

Incoming (IMAP)
Outgoing (Amazon SES)
Signature
Autoresponder
📦 PostEx tracking

When a customer's most recent order has a PostEx tracking number, the inbox shows its live delivery status in the right pane automatically. Paste your PostEx API token below (from your PostEx merchant panel).

💾 Encrypted DB backup → DigitalOcean Spaces

A nightly pg_dump of the inbox database, AES-256 encrypted (so it's safe even in a public Space), uploaded to your Space with 7-day rotation. Keys & passphrase are write-only — save once; blanks keep the stored value. Keep the passphrase somewhere safe — without it, backups can't be restored.

Labels

Tap a label to add or remove it from this chat.

Create a label

Dashboard

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🚚 Courier Tracker

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WhatsApp Automations

Sent from WhatsApp Cloud. Inside a customer's 24-hour window we send a free service message; outside it we fall back to an approved template (paid). Turn each one on when you're ready.

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📦 Back-in-Stock Demand

Who wants what we're out of. The list is ranked by people still waiting — that's your restock-priority order. Turn the alert on (and set its template) under Automations → Back-in-Stock Alert; “Notify now” blasts everyone waiting on an item you've restocked.

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🏷️ Vendor Intelligence

The dedicated WhatsApp number that listens to your vendor groups (inbound only — it never sends). If it shows disconnected, scan a fresh QR from the phone to relink instantly.

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WhatsApp pairing QR
On the vendor phone: WhatsApp → Linked Devices → Link a device, then scan.

Groups the number is in. Turn OFF any you don't want captured, and name the vendor so its data is labelled. New groups appear here automatically.

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Search the structured vendor data — prices, stock, availability.

👥 WhatsApp Groups

Read-only view of the group chats on the QR number (…). Separate from customer support — the AI bot never runs here, and nothing you see sends a reply.

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Select a group to read its messages.

Customer CRM

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AI training export

Exports every conversation as a chat transcript for fine-tuning the AI responder — customer messages as user, your team's replies as assistant (automation & auto-replies excluded). Customer names, phone numbers and emails are removed. Format is JSONL (one conversation per line).

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⬇ Text & images filechats with no voice notes ⬇ Voice chats filethreads with voice — [voice note: file] placeholders

Voice notes are referenced by filename (no transcription). Images show as [image] with any caption. Threads with no back-and-forth reply are skipped.

Off-hours auto-reply

Weekly hours (times in PKT)
Holidays (closed all day)

Change password

🔒 Two-factor authentication

🤖 AI Bot — Auto-responder

Master switch

One tick. When OFF the bot reads nothing and sends nothing. When ON it answers safe, high-confidence questions automatically and drafts the rest for an agent.

Channels

Turn the bot on per channel. Start with WhatsApp Cloud; add Instagram & Messenger once you trust it.

Behaviour
Auto-send intents — which question types the bot answers on its own

Checked = the bot sends automatically (when confident). Unchecked = it still drafts to the queue for an agent. Start narrow; widen a type once its override rate stays low.

Anthropic API key — powers classification & replies
Voice notes → text — transcribes inbound WhatsApp voice notes so the bot can reply
Product photos — send the product picture with the reply on a single confident match
Re-engagement nudge — follow up when a customer goes quiet after a buying-intent answer

Only on unassigned, open threads inside the 24-hour window where no one has replied since the bot's answer. Fires at most once per silent stretch.

🛒 Place orders in chat — let the bot close orders itself (COD & Bank Transfer)

Delivery charge, COD fee and bank-transfer discount are pulled live from your checkout settings and synced every 24 hours — nothing to set here, so bot orders always price like the real checkout.

Bank-transfer orders are created on-hold and the bot then asks for a payment screenshot. COD orders go straight to processing. Only fires for a resolved, in-stock product; anything unclear still goes to a human.

Delivery ETA learning — average days per courier & city, for "where is my order"

The bot learns delivery times as it answers order-status questions. The seed backfill scans past delivered orders once to give it a head start (throttled; safe to run in the background).

Delivery config — synced from the AMT checkout plugin (city days, brand warehouses, cutoff, holidays)

Auto-refreshes weekly. Use this when you change delivery settings on the website and want the bot to pick them up now.

Quick test — checks the key/model/prompt live, sends nothing

        

      


      
      

        
Medium/low-confidence replies land here for an agent to review, edit, and send. Nothing here was sent to the customer.

        

      


      
      

        
Every decision the bot made. Thumbs and a "should have said" correction feed the review pass. Export feedback (.jsonl)

        

        
 

        

        

        
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